Bringing the the world closer to you..

1. Check cables and black antenna power box to ensure there is a green light present on it.
2. Open a web browser such as internet explorer.
3. In the address bar at the top of the page type 192.168.10.1
4. It should ask you for a username and password
5. Username is root
6. Password is admin
7. An overview page will open, on the right hand side it will say status - this should say connected if it says scanning this is the problem.
8. Click on the icon called wireless
9. click the grey tab that says site survey
10. It will now list all the networks it can see
11. Find the highest northlew signal and click setup
12. Scroll to the bottom of the page and where it says BSSID click the enabled round icon
13. Click connect.
14. After a minute it should take you to the overview page again, the status should now say connected but if it still says scanning
15. Click utilities
16. Click reboot
17. Click reboot button
18. The system will now reboot
19. After reboot it will present you with the overview page again, if it says connected you should be able to log in if it says scanning go through reboot as above again until it says connected.  

Very slow connection.

1. Ensure you have anti virus present and run a scan to ensure no virus or spyware is sucking your bandwidth
2. 'If you use any torrents to download songs or movies, ensure when not in use this is turned off by right clicking the icon near your clock and selecting close as this will continue to use your bandwidth and share your files to thousands of people across the internet slowing your connection and pushing up your usage.
3. Check all cables
4. If you have your own router installed, try it without the router plugged directly into your computer.
5. Reboot Antenna, PC and any routers or attatched equipment
6. If you have a router, ensure it is on channel 6 (Your manual should tell you how)

IP Conflict.

Reboot your PC or click let windows repair your connection if you have that option come up.

PS3/XboxWII - Gaming Does Not Work

Gaming has been blocked by the network but may be opened up when a new tariff is designed and we can be assured it wont effect the overall networks performance.

I Get error Messages when trying to send email via outlook.

First ensure you are logged in, you cannot send emails until you do so.

Email is enabled on our system using port 25 and an outgoing mail server of smtp.bt.net howhever if you struggle to make it work use the above number or the form below with the error number that outlook gives you and will send you email support. Email configuration callouts are £10

I don't have any anti virus.

Part of your contract with us for broadband is that you protect our network from harm such as virus or spyware attacks by installing an anti virus system on your own equipment.

We recommend Avira Anti virus, Kaspersky and AVG paid service You can obtain the free versions from:

Avira

http://download.cnet.com/Avira-AntiVir-Personal-Free-Antivirus/3000-2239_4-10322935.html

kaspersky Free Trial

http://www.kaspersky.co.uk/anti-virus_trial

AVG Free Trial

http://www.avg.com/us-en/download-trial

We do NOT recommend Norton or McAffee due to the amount of load they put on systems which cause network slowdowns.

My Computer won't turn on or other fault.

This will be a fault unconnected with our broadband project. However we can send an engineer round to fix it but this is charged at £10 per hour.

We also do Anti virus installations, PC Cleanups and fault diognostics All charged at £10 per hour. Use the form below or the number above.